Returns Policy

REFUND POLICY

We guarantee items to be free from defects in material and workmanship. If you are not satisfied with any purchase from us, contact us within 30 days of purchase we will exchange it, replace it or refund your money at our option. Returns must be shipped insured in original packaging w/all paperwork. Refunds exclude shipping fees unless item not as described. This warranty does not include incidental or consequential expenses. No other warranty is implied.

RETURNS AND EXCHANGE POLICY

At Luvia Jewelry, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy. You may return your purchase within 30 days of the purchase date. You may exchange jewelry within 30 days. Returns and exchanges are not allowed on custom personalized designs and ear piercing earrings, Jewelry must be in good condition, unaltered and accompanied by the original packaging, warranty and instructions. If you are looking for an exchange and you want your item as soon as possible, place a new order for the new item and send back the original item for a refund.

All refunds are credited to the same tender as the original purchase.

Credit and Debit Cards – The same account will be credited.

Check – A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.

Gift Card – Refunds will be given in the form of a new gift card/voucher. Gift cards cannot be returned (except where required by law).

Exchanges Accompanied by Gift Receipt – You may return your item for a gift card/voucher within 14 days of the purchase date.  

CLEARANCE PRICING POLICY – Ticketed prices refer to the original ticketed price of the merchandise and may not have resulted in sales. Intermediate markdowns may have been taken before the clearance prices shown. Clearance merchandise may have been included in previous promotions. Clearance prices are available for as long as inventory exists.  

Return By Mail

If there is damage to an item upon delivery, Please call our contact center immediately at 480-433-9292 for assistance.

1.   Please read the information on your original packing slip.

2.      Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.

3.      If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.

4.   All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip:

Luvia Jewelry LLC

1959 S. Power Rd, Ste 103-330

Mesa, AZ 85206

5.      Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.

6.      You can expect a refund within 3 weeks of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.